Cancellation policy
We offer flexible subscription options to make your wellness journey easy and consistent. If you’ve chosen a subscription plan, here’s everything you need to know about managing it:
Subscription Management
You can cancel, skip, or pause your subscription at any time. Simply use the Manage Subscription link in your order confirmation email or reach out to our support team at support@gentlepatches.com.
Cancellation Terms
To avoid being charged for your next renewal, please cancel at least 24 hours before your next billing date. Once canceled, you won’t be billed again, and your subscription will remain active until the end of your current period.
Refunds on Subscriptions
As per our Refund Policy, only unused and unopened products are eligible for return. Subscription charges for already processed orders are non-refundable unless there was an error or issue with the product.
Need help managing your subscription? We’re here for you — just email support@gentlepatches.com anytime.
Automatic Renewal Terms
This Cancellation Policy was last updated on September 6, 2026, when this section was added. It supplements the terms above and Section 31 of our Terms of Service, and provides the disclosures required by the Restore Online Shoppers' Confidence Act and state automatic renewal laws.
What you are agreeing to. When you choose a subscription option at checkout, you authorize us to charge the payment method you provide, automatically and on a recurring basis, for the products, quantity and delivery frequency you selected, at the subscription price shown on the product page and at checkout, plus applicable shipping and taxes at the rates in force at the time of each renewal, until you cancel. Each renewal ships a new order of the same products.
When you are charged. The first charge is made when you place your order. Renewal charges are made on the renewal dates shown in your subscription confirmation email and in your subscription portal, at the delivery frequency you chose.
Reminders. We email you a reminder at least 3 days before each renewal so that you can skip, change or cancel it before the 24-hour cut-off described above.
How to cancel online. Open the "Manage Subscription" link in any subscription email, or sign in to your account on gentlepatches.com and open your subscriptions, choose the subscription, and select Cancel. You do not need to contact customer support or complete any step other than confirming the cancellation. You may be asked why you are canceling; answering is optional.
Other ways to cancel. Email support@gentlepatches.com from the email address on your subscription, and we will cancel it for you and confirm by email.
When cancellation takes effect. Cancellation stops all future renewals. To be sure a renewal is not charged, cancel at least 24 hours before the renewal date shown in your portal, as the Cancellation Terms above explain. A renewal that has already been processed and passed to our warehouse before we receive your cancellation will ship and is subject to the Refund Policy.
Skipping, pausing and changing. In the subscription portal you can skip the next renewal, pause the subscription, change the delivery frequency, change the products or quantity, and update your address or payment method. Changes apply to the next renewal that has not yet been processed.
Price and term changes. If we change the subscription price or any other material term, we will email you at least 30 days before the change takes effect. You can cancel before then to avoid the change. If a promotional price applied to your first order, the regular subscription price shown at checkout applies to renewals after the promotion ends.
Payment updates and failed payments. With your card issuer's participation, our payment processor may receive updated card numbers and expiry dates automatically so that your subscription continues without interruption; you can opt out of this through your card issuer. If a renewal charge fails, we will email you so that you can update your payment method, and we may retry the charge. If it continues to fail, we will pause or cancel the subscription. We do not charge fees for failed payments.
Refunds. Refunds for subscription orders are governed by the Refund Policy. Where the Refund Policy allows a return of an unopened subscription order, that applies even though the Cancellation Terms above describe charges for processed orders as non-refundable. Nothing in this Cancellation Policy limits the statutory rights described in Section 8 of the Refund Policy, including the EU, EEA and UK right of withdrawal. Canceling a subscription does not cancel an order that has already shipped.
Your consent. By selecting a subscription option, confirming that you accept these terms, and completing checkout after seeing the price, frequency and cancellation terms, you give your affirmative consent to these Automatic Renewal Terms. We send a confirmation email that repeats them and includes your cancellation link, and you can view them at any time in your subscription portal.
Questions. Email support@gentlepatches.com and we will help you manage your subscription.